Policies

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We opt to be bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.

“We”, “us” and “our”means The Noledge House Pty Ltd and all affiliations associated with The Noledge House of 12/131 Old Pacific Highway, Oxenford, Qld, 4210. You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

WHAT IS PERSONAL INFORMATION? 

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD? 

We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us or visit our website. The information we collect from you may include your identity and contact details, your history of purchases and use of our products and services and details of enquiries or complaints you make.

We may collect information about how you access, use and interact with the website. This information may include:

(a)  the location from which you have come to the site and the pages you have visited; and

(b)  technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language, and operating system.

We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.

WHY DO WE COLLECT, HOLD AND USE YOUR PERSONAL INFORMATION?

We collect, hold, and use your personal information so that we can:

(a)  provide you with products and services and manage our relationship with you.

(b)  contact you, for example, to respond to your queries or complaints, or if we need to tell you something important.

(c)  comply with our legal obligations and assist government and law enforcement agencies or regulators; or

(d)  identify and tell you about other products or services that we think may be of interest to you.

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We will collect your personal information directly from you whenever you interact with us.

We may collect information from third parties such as:

(a) CONTEMPLATED SOURCES OF INFORMATION.

(b) OUR AFFILIATES AND OTHER PARTNER ORGANISATIONS.

HOW DO WE STORE AND HOLD PERSONAL INFORMATION? ‌

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference, or loss, and from unauthorised access, modification, or disclosure. These processes and systems include:

(a) [the use of identity and access management technologies to control access to systems on which information is processed and stored.

(b)  requiring all employees to comply with internal information security policies and keep information secure.

(c)  requiring all employees to complete training about information security; and

(d)  monitoring and regularly reviewing our practice against our own policies and against industry best practice].

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO, AND WHY?  ‌

We may disclose personal information to external service providers so that they may perform services for us or on our behalf.

We may also disclose your personal information to others outside our group of related entities where:

(a)  we are required or authorised by law to do so.

(b)  you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or

(c)  we are otherwise permitted to disclose the information under the Privacy Act.

If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.

DO WE DISCLOSE PERSONAL INFORMATION TO OVERSEAS RECIPIENTS?  ‌

We do not disclose your personal information to a recipient which are located outside Australia.

DO WE USE YOUR PERSONAL INFORMATION FOR MARKETING? ‌

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our other business partners, or our service providers.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION ‌

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.

‌COMPLAINTS

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

CONTACT DETAILS

‌ If you have any questions, comments, or concerns, please contact us at:

grow@thenoledgehouse.org

CHANGES TO THIS POLICY 

From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.

You may obtain a copy of our current policy from our website or by contacting us at the contact details above.‌   

Website Terms of Use. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE:

WHO WE ARE AND HOW TO CONTACT US

The Noledge House is an Australian NFP organisation and thenoledgehouse.org is a website (Site) operated by The Noledge House [ABN 61 661 826 839] (we, us and our).

To contact us, please email grow@thenoledgehouse.org 

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.

WE MAY MAKE CHANGES TO THESE TERMS‌

We amend these terms from time to time without notice. Any changes made to these terms will be effective from the date they are posted on our Site. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.

These terms were most recently updated on 28 August 2022

WE MAY MAKE CHANGES TO OUR SITE‌

We may update and change our Site from time to time to reflect changes to our products and services, our users’ needs and our business priorities without notice.

WE MAY SUSPEND OR WITHDRAW OUR SITE‌

Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons without notice.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

ELIGIBILITY TO USE OUR SITE‌

Our Site is directed to users who are 15 years of age or older and are residing in and using this Site within Australia. We do not represent that content available on or through our Site is appropriate for use or available in other locations. If you access our Site from outside Australia, you do at your risk and you are responsible for compliance with laws applicable to your accessing the Site from your location.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE‌

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify grow@thenoledgehouse.org

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If we provide social media features such as the ability to share content, you may take such actions as are enabled by such features. You must not delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this Site.

DO NOT RELY ON INFORMATION ON THIS SITE

This Site is provided on an “as is” and “as available” basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site. The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, and you access third party websites entirely at your own risk and subject to the terms and conditions of use for those websites.

USER-GENERATED CONTENT‌

This Site may include information and materials uploaded by other users of the Site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values. This Site may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, Interactive Services) that allow users to post, submit, publish, display or transmit to other users or other persons (post) content or materials (collectively, User Contributions) on or through the Site. All User Contributions must comply with the content standards set out in Paragraph 12 of these terms. Any User Contribution you post to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, however by providing any User Contribution on the Site, you grant us and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards in Paragraph 12 of these terms. You are solely responsible for securing and backing up your content.

You represent and warrant that:

• You own or control all rights in and to your User Contributions and have the right to grant the license granted above to us and our respective licensees, successors and assigns.
• All of your User Contributions do and will comply with these terms.
• You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you (and not us) have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.
• We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Site.

We have the right to remove, refuse to post or take any action with respect to any User Contributions for any or no reason in our sole discretion. If you wish to complain about information and materials uploaded by other users, please contact grow@thenoledgehouse.org

CONTENT STANDARDS

The content standards in this clause 12 apply to any and all User Contributions and use of social media features. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. In particular, you warrant that your User Contributions will not:

• Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
• Contain or promote sexual or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these terms and our privacy policy https://www.three4group.com.au/privacy-policy
• Be likely to deceive any person.
• Promote any illegal activity, or advocate, promote or assist any unlawful act.
• Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
• Impersonate any person, or misrepresent your identity or affiliation with any person or organisation, including with us.
• Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
• Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards in this clause 12.

You warrant that any such contribution complies with these standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. We may report any breach of your warranty to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

LIMITATION OF LIABILITY‌

In no event will we, our affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our Site, any websites linked to it, any content on our Site or such other websites or any services or items obtained through our Site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in this clause affects any liability which cannot be excluded or limited under applicable law. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Where our liability cannot be excluded, we limit our liability to the fullest extent permitted by the Australian Consumer Law. You agree to defend, indemnify and hold us, our affiliates, licensors and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns, harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of the Site, including, but not limited to [, your User Contributions], your use of any information obtained from the Site and any use of the Site’s content, services and products other than as expressly authorised in these terms.

[Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms of sale.

WE ARE NOT RESPONSIBLE FOR VIRUSES

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your technology to access our Site. You should use your own virus protection software.

RULES ABOUT LINKING TO OUR SITE‌

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. The website in which you are linking must comply in all respects with the content standards set out in Paragraph 12. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our Site other than that set out above, please contact grow@thenoledgehouse.org

AUSTRALIAN LAW APPLIES TO DISPUTES

These terms of use, their subject matter and their formation, are governed by Australian law. You and we both agree that the courts in Australia will have exclusive jurisdiction.

OUR TRADEMARKS ARE REGISTERED

Trademarks and all related names, logos, product and service names, designs and slogans displayed on our website are our trademarks or the trademarks of our affiliates or licensors. You must not use such marks without our prior written permission unless they are part of material you are using as permitted under Paragraph 8. Other names, logos, product and service names, designs and slogans on this Site are the trademarks of their respective owners and are used by us under licence.

PROHIBITED USES‌

You may use the Site only for lawful purposes and in accordance with these terms. You agree not to use the Site:

• in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from other countries);
• for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with the content standards set out in Paragraph 12of these terms;
• to transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation;
• to impersonate or attempt to impersonate us, any of our employees, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing); or
• to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm us or users of the Site or expose them to liability.

Additionally, you agree not to:

• use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site, including their ability to engage in real time activities through the Site;
• use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the material on the Site;
• use any manual process to monitor or copy any of the material on the Site or for any other unauthorised purpose without our prior written consent;
• use any device, software or routine that interferes with the proper working of the Site;
• introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful;
• attempt to gain unauthorised access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site;
• attack the Site via a denial-of-service attack or a distributed denial-of-service attack; or
• otherwise attempt to interfere with the proper working of the Site.

We may report any of the activities above to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

ONLINE PURCHASES AND DONATIONS

All purchases and donations through our Site or other transactions for the sale of [goods] [or services] [or information] formed through the Site or as a result of visits made by you are governed by our terms of sale, which are incorporated into these terms.

OTHER TERMS AND CONDITIONS

Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are incorporated by this reference into these terms.

END OF DOCUMENT

Purpose

The purpose of this Dispute Policy is to resolve any arguments or disagreements between The Noledge House (organisation), its staff, management committee, board and all other stakeholders and the person(s) that arise from the day to day business of The Noledge House and its charitable goals. 

This policy intends to facilitate the resolution of disputes in a professional and efficient manner to prevent issues that may cause further damage to those involved. Nothing in this policy prevents the organisation or the client from attempting to address a dispute through an informal discussion, before resorting to the guidelines of this policy.

Definition Of Terms

Complainant

This refers to the party that makes the formal complaint in a proceeding. The Complainant referred to in this policy may be any organisation stakeholder or the client, depending on the party that files the letter of dispute in the initial stage of the resolution process. 

Project

This refers to any undertaking that the client engages in with the organisation.

Dispute

This refers to any conflict or disagreement between the parties. The reason for such conflict or disagreement may be in connection with the organisation or with the execution of the organisation's charitable goals. 

Scope

This policy is in reference to the organisation's day to day activities. This policy applies to all parties including representatives and affiliates of the complainant. All aforementioned individuals must adhere to the terms and conditions stipulated in this policy. 

Policy Statement

In the event that a dispute arises between the organisation or other stakeholders, the following policies must be followed in resolving such disputes:

• The Parties involved in the dispute must first try to discuss and resolve the matter verbally. If the discussion fails to resolve the disagreement, the Complainant must submit a letter of dispute to formalize any attempts of resolution and proceed to negotiation. The letter must be filed within [one (1)] month of the date of occurrence. Disputes filed after such date shall be rejected.

• Any grievances that the Complainant may have must be put in writing, with files or any pieces of evidence to support such claims. The letter must contain a description of the issue and an explanation as to why the Dispute is being opened. It must be as detailed as possible to avoid any misinterpretation. 

• Upon receiving the letter of dispute, the recipient shall be given fifteen (15) calendar days to respond. During this period, the recipient must correct any violations, failures, shortcomings, or issues that may have caused the Dispute. Otherwise, the recipient will automatically lose the Dispute and will be forced to compensate the Complainant for any damages incurred. 

• All Parties will be granted the opportunity to express their side of the story and negotiate terms that may help resolve the issue between themselves. All supporting documents and information presented as evidence must be reviewed prior to or during the negotiation to reach a fair decision. 

• If the Parties are able to resolve the Dispute without further grievances, the relationship or agreed terms may continue with considerations. Only the Complainant will have the authority to cancel the Dispute at any time. 

• If the Parties are unable to agree on a resolution of the Dispute, the Complainant may terminate the relationship and if reasonable, seek compensation. The Complainant must specify the amount of compensation is requested. The amount could be between zero and the total cost of the dispute, but not including any legal fees during the Dispute Resolution period. 

• Any and all forms of communication used to express one’s grievances and resolve the Dispute must be submitted through personal delivery or email to the Disputes Officer.